Effective Date: September 16, 2026
PLEASE READ THESE TERMS CAREFULLY
These Terms and Conditions govern professional planning services and travel arrangements provided by Empty Nester Getaways.
By paying a professional planning fee, approving a proposal, authorizing a payment, submitting traveler information, or booking travel through Empty Nester Getaways, you confirm that you have reviewed and accepted these Terms and Conditions.
The person making the payment or reservation confirms that they are at least 18 years old and authorized to accept these terms for themselves.
The person acting as the primary traveler or group contact is responsible for sharing all applicable information, supplier terms, payment deadlines, and travel requirements with the other travelers included in the reservation.
About Empty Nester Getaways
Empty Nester Getaways is a brand of Cruising Duo Travel Inc. and provides professional travel planning and booking services through its relationship with WorldVia Travel Network.
WorldVia Travel Network is registered with the State of Florida as a Seller of Travel.
Florida Seller of Travel Registration Number: ST36257
Empty Nester Getaways may act as an independent travel advisor and intermediary between travelers and independent travel suppliers.
Travel suppliers may include airlines, cruise lines, hotels, resorts, tour operators, transportation providers, insurance companies, excursion operators, rail companies, rental car companies, and other travel service providers.
Professional Planning Services
Empty Nester Getaways charges professional fees for certain planning, research, booking, coordination, and administrative services.
The client-specific professional service fee invoice or agreement presented through Tern will describe:
- The trip being planned
- The travelers or households covered
- The planning service selected
- The professional fee
- The services included
- The services excluded
- The number of options included
- The number of revision rounds included
- Airfare status
- Dining and activity status
- Possible additional fees
- Scope-change rules
Professional planning begins after the applicable planning fee has been paid.
Planning fees compensate Empty Nester Getaways for professional services. They are separate from supplier deposits, airfare, insurance premiums, taxes, travel costs, penalties, and other payments.
Planning fees are not automatically credited toward the cost of travel.
Payment of a planning fee does not guarantee:
- A particular price
- A particular supplier
- Availability
- Upgrades
- Savings
- Approval of special requests
- A successful reservation
- A particular travel outcome
Planning Fee Acceptance
Payment of a professional service fee invoice or payment request presented through Tern authorizes Empty Nester Getaways to begin the services described in that invoice or payment request.
By submitting payment, the client confirms that they have reviewed and accepted:
- The stated planning scope
- The services included
- The services excluded
- The option limits
- The revision limits
- The additional-fee provisions
- The scope-change rules
- These Terms and Conditions
The paid professional service fee invoice or payment request, the accepted planning scope, and the version of these Terms and Conditions presented during checkout form the agreement for the planning engagement.
Planning Fee Refunds
Planning fees pay for professional time, expertise, research, and administrative work.
A planning fee becomes earned as Empty Nester Getaways performs the agreed services.
Once professional planning work has begun, the fee is generally nonrefundable.
A refund may be considered when:
- A duplicate payment was processed
- An incorrect amount was charged
- The client cancels before professional work begins
- Empty Nester Getaways cannot provide the agreed service
- Applicable law requires a refund
Any approved refund will be limited to the portion of the fee that has not been earned through work already completed.
A client’s decision not to travel, not to book, or to book independently does not create an automatic right to a planning fee refund.
Options And Revisions
The number of options and revision rounds included will be stated in the planning fee invoice.
An option may be:
- A cruise sailing
- A resort
- A tour package
- A hotel
- A room or cabin category
- A transportation choice
- A selected itinerary component
Unless specifically stated, the planning fee does not include several complete custom itineraries.
One revision round means one consolidated list of requested changes submitted at one time.
Scattered emails or messages may be grouped and treated as one revision round.
A revision changes part of the accepted trip direction.
A redesign changes the primary direction or structure of the trip.
A redesign may include:
- Changing destinations
- Changing countries
- Changing from a cruise to a land trip
- Changing the travel season
- Changing the travel dates substantially
- Changing the trip length substantially
- Changing the primary budget substantially
- Adding several destinations
- Replacing most of the proposed itinerary
- Starting over after rejecting the accepted trip direction
A redesign is not an included revision.
An additional fee or new planning quote may be required before redesign work begins.
Changes In Planning Scope
Changes to any of the following may increase the planning fee:
- Destination
- Travel dates
- Trip length
- Budget
- Number of travelers
- Number of households
- Departure airports
- Travel style
- Number of accommodations
- Number of travel components
- Airfare needs
- Dining needs
- Activity and attraction needs
- Transportation needs
- Accessibility needs
- Pre-trip or post-trip arrangements
Empty Nester Getaways will explain any additional planning fee before beginning work outside the accepted scope.
Additional Professional Fees
Additional fees may apply for services outside the accepted planning scope.
These may include:
- Airfare research and ticketing
- Additional destinations
- Additional households
- Additional itinerary options
- Additional revision rounds
- Major redesigns
- Restaurant reservations
- Timed attraction tickets
- Detailed free-time planning
- Complex private transfers
- Complex rental car planning
- Complex rail or ferry planning
- Custom pre-trip or post-trip extensions
- Rush planning
- Special occasion coordination
- Extensive accessibility research
- Separate arrangements for individual group members
- Post-booking changes
- Cancellation administration
Any applicable fee will be disclosed before the additional work begins whenever reasonably possible.
Supplier Relationships
Travel suppliers are independent businesses.
Empty Nester Getaways does not own, manage, operate, or control the suppliers providing travel services.
Each supplier has its own terms concerning:
- Pricing
- Deposits
- Payments
- Changes
- Cancellations
- Refunds
- Credits
- Baggage
- Check-in
- Travel documents
- Health requirements
- Conduct
- Accessibility
- Force majeure
- Other services
The traveler agrees to the applicable supplier terms when approving or purchasing a travel service.
Supplier terms may be more restrictive than these agency terms.
Empty Nester Getaways is not responsible for a supplier’s acts, omissions, errors, negligence, bankruptcy, insolvency, schedule changes, cancellations, service failures, or failure to provide a requested accommodation.
Prices And Availability
Quotes reflect information available when the quote is prepared.
Travel prices and availability can change at any time before a reservation is confirmed.
A proposal does not hold space unless the supplier has specifically confirmed a courtesy hold.
A reservation is not confirmed until:
- The supplier accepts the booking
- Required traveler information has been provided
- The required payment has been processed
- A supplier confirmation has been issued
Promotions may change, expire, or become unavailable without notice.
Empty Nester Getaways cannot guarantee that a prior quote, promotion, room, cabin, seat, tour, or fare will remain available.
Client Responsibility For Review
Travelers must review all invoices, proposals, confirmations, tickets, and travel documents promptly.
The client must verify:
- Traveler names
- Name spelling
- Birth dates
- Travel dates
- Departure and arrival cities
- Airports
- Flights
- Hotels
- Room or cabin categories
- Cruise sailings
- Tours
- Transfers
- Payment amounts
- Payment deadlines
- Passport information
- Other reservation details
Traveler names must match the identification or passport that will be used for travel.
The client must report an error as soon as it is discovered.
Corrections may require cancellation, rebooking, fare differences, supplier penalties, or agency service fees.
Empty Nester Getaways is not responsible for costs caused by incorrect information supplied by the client or an error the client failed to report after receiving documents for review.
Payments
Supplier deposits and payments are governed by the supplier’s rules.
Payment deadlines shown on invoices and confirmations must be followed.
A reservation may be canceled by the supplier if payment is not received by the required deadline.
Empty Nester Getaways may send payment reminders as a courtesy but does not guarantee that every reminder will be sent or received.
The traveler remains responsible for knowing and meeting all payment deadlines.
Unless a recurring or automatic payment authorization has been established, future payments will not be processed automatically.
A failed, declined, disputed, or reversed payment may result in loss of the reservation or supplier-imposed penalties.
Credit And Debit Card Authorization
The client authorizes the use of the payment method submitted for the amounts and services identified in the applicable invoice or payment authorization.
Supplier travel payments may appear on the card statement under the name of:
- A travel supplier
- WorldVia Travel Network
- A payment processor
- Another disclosed travel entity
Professional planning fees and other agency service fees are processed through Stripe and may appear under Empty Nester Getaways, Cruising Duo Travel Inc., or another disclosed statement descriptor.
The client is responsible for ensuring that sufficient credit or funds are available.
The client must contact Empty Nester Getaways promptly if a charge appears incorrect.
Nothing in these terms prevents a traveler from exercising rights provided by applicable law or card-network rules.
A chargeback should not be used to avoid valid supplier cancellation terms, professional fees, or other charges that the client knowingly authorized.
If a client initiates a chargeback for an authorized and properly documented transaction, Empty Nester Getaways, WorldVia Travel Network, and the applicable supplier may provide the invoice, authorization, accepted terms, communications, and reservation records to the payment processor or financial institution.
Travel Insurance
Empty Nester Getaways strongly recommends that travelers consider purchasing travel insurance.
Insurance may provide benefits for certain covered events, depending on the policy selected.
Possible benefits may include:
- Trip cancellation
- Trip interruption
- Travel delay
- Baggage loss or delay
- Emergency medical treatment
- Emergency evacuation
- Supplier default
- Other covered events
Coverage varies by policy, traveler, state of residence, trip cost, purchase date, and reason for the claim.
Insurance does not cover every situation.
Certain benefits may require purchase within a limited period after the first trip payment.
The traveler is responsible for reviewing:
- Coverage
- Exclusions
- Limitations
- Pre-existing condition requirements
- Purchase deadlines
- Claim requirements
The traveler should direct coverage and claim questions to the insurance provider.
Empty Nester Getaways does not decide insurance claims and cannot guarantee that a claim will be approved.
If the traveler declines insurance, the traveler accepts responsibility for losses that could otherwise have been eligible for coverage.
Cancellations
All cancellation requests must be submitted in writing.
A cancellation is not complete until it has been received, reviewed, and processed by Empty Nester Getaways and the applicable suppliers.
The date a supplier receives or processes the cancellation may determine the applicable penalty.
Supplier cancellation rules control refunds, credits, and penalties for supplier travel arrangements.
Some payments may be partially refundable, nonrefundable, or available only as a future travel credit.
The traveler remains responsible for:
- Supplier cancellation penalties
- Nonrefundable deposits
- Nonrefundable airfare
- Insurance premiums
- Agency professional fees
- Other applicable costs
Empty Nester Getaways may charge a cancellation administration fee when cancellation requires professional work.
The applicable fee will be stated in the planning scope, invoice, fee policy, or cancellation notice.
A cancellation administration fee is separate from supplier penalties.
Cancellation work may include:
- Supplier communication
- Cancellation processing
- Refund tracking
- Insurance documentation guidance
- Reservation record updates
- Client communication
- Commission tracking
A planning fee is not automatically refunded when the related trip is canceled.
Refunds And Travel Credits
Suppliers control refunds and travel credits for supplier-provided services.
Empty Nester Getaways cannot issue a supplier refund before the supplier authorizes and releases the funds.
Refund timing depends on the supplier, payment processor, bank, and original method of payment.
Processing can take weeks or longer.
Future travel credits may include:
- Expiration dates
- Rebooking deadlines
- Traveler-name restrictions
- Destination restrictions
- Fare differences
- Blackout dates
- Other supplier conditions
Empty Nester Getaways does not guarantee the value, availability, or usability of a supplier credit.
Changes To Booked Arrangements
Voluntary changes are subject to current availability, pricing, fare rules, and supplier approval.
A requested change may result in:
- A higher price
- Loss of a promotion
- Supplier change fees
- Cancellation penalties
- Fare differences
- New deposits
- Agency professional service fees
Some reservations cannot be changed.
A new booking may be required.
Post-booking service fees may apply to voluntary changes, including changes to:
- Hotels
- Cruises
- Tours
- Vacation packages
- Air tickets
- Transfers
- Other reservations
Minor corrections that do not require repricing or supplier changes may be handled without an additional agency fee.
Supplier Changes And Cancellations
Suppliers may change:
- Schedules
- Routes
- Ships
- Aircraft
- Hotels
- Room assignments
- Cabins
- Tour inclusions
- Ports
- Excursions
- Transportation
- Other services
These decisions are outside Empty Nester Getaways’ control.
When a supplier changes or cancels a service, the supplier’s rules determine the available alternatives, credits, or refunds.
Empty Nester Getaways will provide reasonable assistance with supplier changes.
An additional professional fee may apply when a disruption requires substantial itinerary rebuilding or new services outside the original planning scope.
Air Travel
Airline tickets are governed by airline fare rules.
Many fares are nonrefundable or restricted.
The traveler is responsible for reviewing:
- Traveler names
- Dates
- Airports
- Flight times
- Connections
- Baggage rules
- Seat assignments
- Entry requirements
- Ticket restrictions
Airlines may change schedules, flight numbers, aircraft, routes, or seat assignments.
Airlines may also delay or cancel flights.
Empty Nester Getaways does not control airline operations.
Seat assignments and special requests are not guaranteed, even when they appear on a confirmation.
The traveler should check the flight status directly with the airline before travel and again on the day of departure.
The traveler is responsible for arriving at the airport within the time required by the airline and airport.
Missed flights, denied boarding, and resulting expenses are subject to airline rules and the traveler’s insurance coverage.
Airline baggage, seat, priority boarding, and other optional charges are generally separate unless specifically included.
Airfare Service Fees
Airfare research, ticketing, and change services may require a professional service fee.
The client-specific invoice will state whether airfare is:
- Included
- Guidance only
- Excluded
- To be booked independently
- Available later for an additional fee
Airfare service does not include:
- Guaranteed seat assignments
- Guaranteed upgrades
- Points or miles bookings
- Monitoring every future fare change
- Refunds outside airline rules
- Responsibility for airline operations
Passports, Visas, And Entry Requirements
Each traveler is responsible for obtaining and carrying the correct travel documents.
These may include:
- Passport
- Visa
- Electronic travel authorization
- Driver’s license
- REAL ID-compliant identification
- Birth certificate
- Parental consent documentation
- Vaccination records
- Health forms
- Other documents
Requirements depend on the traveler’s citizenship, residence, age, destination, itinerary, transit points, and method of travel.
Passport validity and blank-page requirements vary by destination.
A passport card is not valid for all international travel.
Travelers should verify current requirements through official government sources and the applicable embassies or consulates.
Empty Nester Getaways may provide general information but does not provide legal or immigration advice.
Empty Nester Getaways is not responsible for denied boarding, denied entry, detention, deportation, or additional expenses caused by missing, expired, damaged, incorrect, or insufficient documents.
Traveling With Minors
Travelers under age 18 may require additional documentation.
This may include a notarized consent letter from a non-traveling parent or legal guardian.
Requirements vary by destination, supplier, family circumstances, and custody arrangement.
Parents and guardians are responsible for confirming and carrying the required documents.
Criminal History And Legal Restrictions
Certain criminal convictions, pending charges, court orders, unpaid obligations, custody matters, or other legal issues may affect a traveler’s ability to leave the United States, enter another country, or use certain transportation.
Travelers are responsible for obtaining legal advice and verifying their eligibility to travel.
Empty Nester Getaways does not provide legal advice and is not responsible for denied boarding or entry related to a traveler’s legal circumstances.
Health Requirements
Travel may involve health risks and destination-specific health requirements.
These may include:
- Vaccinations
- Testing
- Health declarations
- Medication restrictions
- Quarantine rules
- Insurance requirements
- Other measures
Requirements may change.
Travelers are responsible for reviewing current official health information and complying with destination and supplier rules.
Empty Nester Getaways does not provide medical advice.
Travelers should consult a qualified medical professional concerning health conditions, medications, vaccinations, and fitness to travel.
Accessibility And Special Needs
Travelers must disclose mobility, accessibility, medical, dietary, and other important needs before booking.
Empty Nester Getaways will communicate disclosed requests to applicable suppliers and assist within the accepted planning scope.
Suppliers control the facilities, transportation, equipment, rooms, services, and accommodations they provide.
A request is not guaranteed unless the supplier confirms it.
Some destinations, ships, hotels, tours, and transportation services may not meet the accessibility standards a traveler expects.
Complex accessibility research or coordination may require an additional professional fee when it falls outside the accepted planning scope.
The traveler is responsible for determining whether the trip is suitable for their physical condition and needs.
Medications And Medical Equipment
Travelers are responsible for confirming the rules for transporting and using medications, controlled substances, oxygen, mobility equipment, refrigerated medicine, and other medical items.
Medication that is legal in one location may be restricted in another.
Travelers should carry required prescriptions, documentation, and medical information.
Empty Nester Getaways does not provide medical or pharmaceutical advice.
Traveler Conduct
Travelers must follow the rules of suppliers, destinations, transportation providers, and local authorities.
A supplier may remove or refuse service to a traveler whose conduct is unsafe, disruptive, abusive, illegal, or inconsistent with supplier policies.
Empty Nester Getaways is not responsible for refunds, additional expenses, or losses resulting from a traveler’s conduct.
Travelers are responsible for damage they cause to accommodations, vehicles, ships, equipment, or other property.
Alcohol, Drugs, And Illegal Activity
Travelers are responsible for following all applicable laws and supplier rules concerning alcohol, drugs, controlled substances, weapons, and other restricted items.
Products or conduct permitted in one jurisdiction may be illegal in another.
Empty Nester Getaways is not responsible for arrest, detention, denied boarding, denied entry, confiscation, fines, or other consequences resulting from unlawful conduct or prohibited items.
Destination Risks
Travel involves risks.
These may include:
- Illness
- Injury
- Crime
- Political instability
- Weather
- Natural disasters
- Transportation accidents
- Labor disputes
- Terrorism
- Civil unrest
- Disease outbreaks
- Infrastructure limitations
- Other hazards
Travelers are responsible for reviewing official government travel information and deciding whether they are comfortable traveling.
Empty Nester Getaways does not guarantee the safety or condition of any destination.
Force Majeure
Empty Nester Getaways is not responsible for delay, interruption, cancellation, loss, or additional expense caused by events beyond its reasonable control.
These events may include:
- Severe weather
- Natural disasters
- Fire
- Flood
- Earthquake
- Hurricane
- War
- Terrorism
- Civil unrest
- Government action
- Border closure
- Labor dispute
- Strike
- Disease outbreak
- Epidemic
- Pandemic
- Quarantine
- Transportation failure
- Utility failure
- Supplier insolvency
- Other unexpected events
Supplier terms determine whether refunds, credits, changes, or alternatives are available.
Planning fees and agency service fees remain subject to the terms under which they were charged.
Emergency Assistance During Travel
Travelers should first contact the supplier responsible for the affected service.
This may include:
- Airline
- Hotel
- Cruise line
- Tour operator
- Transportation provider
- Travel insurance assistance company
Empty Nester Getaways provides reasonable emergency assistance when normal supplier assistance is unavailable or has not resolved an urgent travel problem.
Empty Nester Getaways is not a 24-hour emergency response service.
Immediate availability cannot be guaranteed.
Medical, safety, law enforcement, and life-threatening emergencies must be handled through local emergency services and the traveler’s insurance provider.
Non-emergency requests will be handled during normal business hours.
Emergency assistance does not include unlimited itinerary rebuilding or new booking work outside the accepted scope.
Client Communication
The client is responsible for providing accurate contact information and monitoring the email address and phone number supplied to Empty Nester Getaways.
The client should notify Empty Nester Getaways of changes to:
- Email address
- Phone number
- Mailing address
- Traveler information
- Payment information
- Travel needs
Empty Nester Getaways is not responsible when important information is not received because of:
- Incorrect contact information
- Spam filtering
- Blocked messages
- Full voicemail
- Failure to monitor communications
Electronic Communications And Records
The client agrees that planning documents, invoices, payment authorizations, confirmations, disclosures, and other records may be provided electronically.
Electronic payment, approval, or acceptance may be used to show agreement with the applicable terms.
The client should retain copies of invoices, terms, confirmations, insurance documents, and travel records.
Clients who require paper documents should make that request before payment or booking.
Privacy And Personal Information
Empty Nester Getaways may collect traveler information needed to plan and book travel.
This may include:
- Full legal name
- Birth date
- Contact information
- Passport information
- Known accessibility needs
- Dietary requests
- Payment information
- Other reservation details
This information may be shared with WorldVia Travel Network, Tern, Stripe, other payment processors, travel suppliers, insurance providers, and other parties as reasonably necessary to provide the requested services.
Travelers should not send sensitive personal or payment information through unsecured communication methods when a secure form is available.
Limitation Of Agency Responsibility
Empty Nester Getaways is responsible for performing its agreed professional planning and booking services with reasonable care.
Empty Nester Getaways is not responsible for the independent actions, failures, or negligence of travel suppliers or other third parties.
To the extent permitted by law, Empty Nester Getaways is not liable for indirect, incidental, special, consequential, or punitive damages arising from supplier services, destination conditions, travel disruptions, or events outside the agency’s reasonable control.
Nothing in these Terms and Conditions limits rights or remedies that cannot legally be limited.
Disputes And Concerns
The client should notify Empty Nester Getaways promptly of any concern.
This allows the agency a reasonable opportunity to review the issue and seek a solution.
The client should provide:
- A description of the concern
- Relevant dates
- Supplier information
- Receipts
- Photographs
- Communications
- Other supporting documents
Supplier complaints may also need to be submitted directly to the supplier within the supplier’s required time limit.
Governing Law
These Terms and Conditions are governed by the laws of the State of Florida, without regard to conflict-of-law rules.
Unless applicable law requires otherwise, any legal proceeding concerning services provided directly by Empty Nester Getaways shall be brought in a court with proper jurisdiction in Lee County, Florida.
Supplier disputes may be governed by the supplier’s own terms, including a different governing law, venue, arbitration requirement, or claim procedure.
Severability
If any part of these Terms and Conditions is found invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
No Waiver
A decision by Empty Nester Getaways not to enforce a provision on one occasion does not waive the right to enforce it later.
Changes To These Terms
Empty Nester Getaways may revise these Terms and Conditions for future transactions.
The terms presented with the applicable invoice, payment, or booking will govern that transaction.
A later website update will not automatically replace the terms already accepted for an existing paid planning engagement or confirmed reservation.
Complete Agreement
The client’s agreement may include:
- These Terms and Conditions
The accepted professional service fee invoice or payment request presented through Tern
The accepted planning scope
Supplier terms
Payment authorizations
Insurance acknowledgments
Written amendments accepted by the client and Empty Nester Getaways
When client-specific invoice or planning-scope language conflicts with general website language concerning the planning scope, the accepted client-specific invoice, payment request, or planning scope controls.
Contact Information
Empty Nester Getaways
18401 Pine Nut Court
Lehigh Acres, Florida 33972
Phone: (856) 499-3323
Email: Eric@EmptyNesterGetaways.com
Travel services are provided through WorldVia Travel Network.
Florida Seller of Travel Registration Number: ST36257